We stand behind the quality and craftsmanship of our jewelry. Our manufacturing warranty includes:
-All repairs and resizing within 90 days of purchase.
-Correcting any manufacturing defects.
-Professional cleaning and inspections for the life of the item.
Our manufacturing warranty does not include:
-The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
-Damage due to wear such as worn or bent prongs or the resulting loss of gemstones.
-Theft or loss of the jewelry item.
We recommend insuring your jewelry item with a 3rd party insurance company or with your home/rental policy.
Please note that all fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Precious metals, especially prongs, wear down over time and may require restoration work as part of normal maintenance. Our manufacturing warranty excludes coverage for wear and tear, maintenance, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
Repair or service performed by a jeweler other than Then & Now Jewelry will void the warranty.